Sales Policy | OnyxSora
Effective Date: March 5, 2025
At OnyxSora, we are committed to providing a seamless and reliable shopping experience for all our customers. Our Sales Policy outlines the terms and conditions related to purchasing air conditioning systems and accessories from our website. By placing an order, you agree to the following terms.
1. Order Placement
Customers can place orders through our website OnyxSora or by contacting our sales team via phone or email. To ensure a smooth transaction, please provide accurate billing, shipping, and contact information.
Once an order is placed, you will receive a confirmation email with your order details. If you do not receive an email within 24 hours, please contact our support team.
2. Pricing and Payment
All product prices are listed in US dollars and are subject to change without prior notice. Prices include the cost of the product but exclude shipping fees and applicable taxes, which will be calculated at checkout.
We accept various payment methods, including:
- Credit and debit cards (Visa, Mastercard, American Express)
- PayPal
- Bank transfers (for bulk orders)
Full payment must be made at the time of purchase. If a payment fails or is declined, the order will not be processed.
3. Shipping and Delivery
We offer reliable shipping across the United States. Orders are typically processed within 1-3 business days, and estimated delivery times vary depending on the destination.
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Free Shipping: Available for orders over $500
Once your order is shipped, you will receive a tracking number via email. OnyxSora is not responsible for delays caused by shipping carriers, weather conditions, or unforeseen circumstances.
4. Order Changes and Cancellations
Customers can request modifications or cancellations within 24 hours of placing an order. After this period, orders are processed for shipping and cannot be changed.
To request a cancellation, contact OnyxSora at info@onyxsora.xyz or call 541-297-4192 with your order details.
5. Return and Refund Policy
We offer a 30-day return policy for eligible products. Please review our Refund and Return Policy for detailed instructions on returns, exchanges, and refunds.
6. Warranty and Product Support
All air conditioning units sold by OnyxSora come with a manufacturer’s warranty. The duration and coverage vary by product. If you experience an issue with your unit, please contact our support team for warranty claims and troubleshooting assistance.
7. Promotions and Discounts
Occasionally, we offer special promotions, discounts, and coupon codes. These promotions are subject to availability and cannot be combined with other offers unless specified.
Discounted items, promotional bundles, and clearance products may have different return policies. Please review the specific terms before purchasing.
8. Google AdSense Compliance
We ensure that our sales policies align with Google AdSense guidelines by maintaining clear, transparent, and honest business practices. Our terms are designed to provide customers with a secure and trustworthy shopping experience.
9. Limitation of Liability
OnyxSora is not liable for indirect, incidental, or consequential damages arising from product misuse, improper installation, or unauthorized modifications. Customers are responsible for following the manufacturer’s guidelines to ensure safe usage.
10. Contact Us
For any inquiries related to our Sales Policy, product purchases, or order assistance, please contact us:
📍 Address: 4333 New Street, Coos Bay, Oregon, United States
📞 Phone: 541-297-4192
📧 Email: info@onyxsora.xyz
🌍 Website: OnyxSora
Thank you for choosing OnyxSora! We appreciate your business and look forward to serving you. 😊