Shipping Policy | OnyxSora
Effective Date: March 5, 2025
At OnyxSora, we are dedicated to providing a smooth, efficient, and reliable shipping experience for all customers. This Shipping Policy outlines our shipping methods, estimated delivery times, costs, tracking procedures, and other essential details. By placing an order on OnyxSora, you agree to the terms outlined below.
1. Shipping Coverage and Service Areas
We currently ship within the United States, offering nationwide delivery to all states, including Alaska and Hawaii. For international shipping requests, please contact our support team for availability and cost estimates.
2. Processing Time
- Orders are processed within 1-3 business days after payment confirmation
- Orders placed on weekends or holidays will be processed on the next business day
- Processing time may be extended during peak seasons, promotions, or due to high demand
Once an order is processed, it will be shipped based on the selected shipping method at checkout.
3. Shipping Methods and Estimated Delivery Times
We offer multiple shipping options to accommodate different needs and budgets.
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Next-Day Delivery: Available in select locations (additional fees apply)
- Freight Shipping: Used for bulk or oversized items, delivery may take 7-14 business days
Delivery estimates are based on business days (Monday–Friday) and do not include weekends or holidays. Shipping times may vary due to unforeseen circumstances such as extreme weather, carrier delays, or supply chain disruptions.
4. Shipping Costs
Shipping fees vary based on the selected shipping method, product weight, and destination. Shipping costs are calculated at checkout and displayed before finalizing the purchase.
- Orders over $500 qualify for free standard shipping within the United States
- Express and next-day shipping options will incur additional fees
- Freight shipping costs will be quoted separately for bulk or oversized orders
For international shipping, customs duties, import taxes, and additional handling fees may apply. These charges are the responsibility of the customer.
5. Tracking Your Order
Once an order has been shipped, customers will receive an email with a tracking number and carrier information. You can track your shipment by:
- Clicking the tracking link provided in your confirmation email
- Visiting the carrier’s website and entering the tracking number
- Contacting OnyxSora customer support for assistance
If you do not receive a tracking number within 3 business days of order confirmation, please contact us for an update.
6. Delivery Policies and Receiving Orders
To ensure smooth delivery, please ensure your shipping address is accurate and complete.
- If an incorrect address is provided, OnyxSora is not responsible for lost shipments or additional charges required for re-shipping
- Carriers may require a signature upon delivery for high-value items to prevent theft or loss
- If no one is available at the delivery location, the carrier may leave a notice or attempt re-delivery on the next business day
Customers are responsible for retrieving their package in a timely manner. Unclaimed packages returned to OnyxSora may be subject to re-shipping fees.
7. Lost, Delayed, or Damaged Shipments
While we partner with reliable carriers, unforeseen delays can occur.
- If your package is delayed beyond the estimated delivery time, please contact our support team to investigate the status of your shipment
- If a package is marked as delivered but not received, we recommend checking with neighbors or contacting the carrier before reaching out to us
- If an item arrives damaged, please take clear photos of the package and product, and report the issue to us within 48 hours of delivery for resolution
For lost shipments confirmed by the carrier, OnyxSora will provide a replacement or refund, subject to investigation.
8. International Shipping and Customs Fees
For international orders, customers are responsible for any additional import duties, taxes, or clearance fees required by their country’s customs authority. OnyxSora is not liable for customs delays or additional charges imposed by foreign governments.
- Customs processing times vary by country and may delay delivery
- If customs fees are refused by the customer, the shipment may be returned or abandoned, and a refund will not be issued
For more details about international shipping, please contact info@onyxsora.xyz before placing an order.
9. Shipping Restrictions
Certain products may have shipping restrictions due to:
- Carrier limitations on hazardous materials
- State or local regulations on specific air conditioning models
- International trade regulations restricting the export of specific items
If your order includes a restricted item, our team will notify you and discuss alternative solutions.
10. Order Modifications and Cancellations
Once an order has been processed and shipped, modifications and cancellations cannot be made. Customers can request an order cancellation within 24 hours of placing an order. If an order has already been shipped, the return process must be followed as per our Refund and Return Policy.
To request an order modification or cancellation, contact our team immediately at info@onyxsora.xyz or call 541-297-4192.
11. Google AdSense Compliance
As a trusted online retailer, OnyxSora ensures that our shipping policy adheres to Google AdSense standards by providing clear, accurate, and transparent information regarding shipping, delivery, and customer responsibilities. Our goal is to offer a seamless shopping experience while maintaining full compliance with advertising and e-commerce regulations.
12. Contact Us
For any shipping-related inquiries, order status updates, or delivery concerns, please contact us:
📍 Address: 4333 New Street, Coos Bay, Oregon, United States
📞 Phone: 541-297-4192
📧 Email: info@onyxsora.xyz
🌍 Website: OnyxSora
Thank you for choosing OnyxSora! We appreciate your trust and look forward to delivering the best air conditioning solutions to your doorstep. 😊