Refund and Return Policy | OnyxSora

Effective Date: March 5, 2025

At OnyxSora, we strive to provide high-quality air conditioning solutions and exceptional customer service. If you are not completely satisfied with your purchase, we offer a flexible refund and return policy to ensure your peace of mind. Please review the details below to understand our guidelines and procedures.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be in its original, unused condition with all accessories, manuals, and packaging intact
  • Returns must be requested within 30 days of the delivery date
  • Proof of purchase, such as an order confirmation or receipt, is required
  • Products damaged due to misuse, improper installation, or unauthorized repairs are not eligible for return

2. Non-Returnable Items

Certain products are not eligible for return, including:

  • Items marked as “Final Sale” or “Non-Returnable”
  • Opened or used air filters, refrigerants, and accessories
  • Products that have been installed or show signs of wear and tear
  • Gift cards or promotional items

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us – Email info@onyxsora.xyz or call 541-297-4192 with your order number and reason for return
  2. Receive Authorization – Our team will review your request and provide a Return Authorization Number (RAN) if eligible
  3. Ship the Item – Securely package the product and send it to our return center at 4333 New Street, Coos Bay, Oregon, United States
  4. Inspection & Approval – Once received, our team will inspect the item to ensure it meets our return policy conditions

4. Refund Policy

Approved refunds will be processed as follows:

  • Refunds will be issued to the original payment method within 7-10 business days after the return is approved
  • If the payment was made using a credit card, the refund may take additional processing time depending on the bank
  • Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part

5. Exchange Policy

We offer exchanges for defective or damaged products. If you receive a faulty product:

  • Contact us within 7 days of delivery for a replacement
  • We will cover the shipping cost for defective items
  • Exchanges are subject to product availability

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please:

  • Take photos of the item and packaging
  • Contact OnyxSora within 48 hours of receiving your order
  • Our team will arrange for a replacement or refund at no additional cost to you

7. Order Cancellations

  • Orders may be canceled within 24 hours of purchase for a full refund
  • Once the order has been shipped, it is no longer eligible for cancellation and must be processed as a return

8. Warranty Claims

All our air conditioning units come with a manufacturer’s warranty. If your product develops an issue beyond the return period, you may be eligible for a warranty repair or replacement. Contact our support team for warranty details.

9. Google AdSense Compliance

We ensure that our policies align with Google AdSense guidelines by providing clear and transparent information about our refund and return processes. Our goal is to offer a secure and reliable shopping experience while maintaining full compliance with advertising standards.

10. Contact Us

For any questions or to initiate a return, please reach out to us:

📍 Address: 4333 New Street, Coos Bay, Oregon, United States
📞 Phone: 541-297-4192
📧 Email: info@onyxsora.xyz
🌍 Website: OnyxSora

Thank you for shopping with OnyxSora! We appreciate your trust and look forward to serving you. 😊